Last Updated: October 19, 2026
The following document shows the Privacy Policy for the website www.excaliburcarports.com.au, which is wholly owned by Excalibur Steel Buildings.
At Excalibur Steel Buildings, we are committed to providing you with the best possible customer service experience. Excalibur Steel Buildings is bound by the Australian Privacy Act 1988 (Cth) and recent amendments, which set out the principles concerning the privacy and protection of individuals’ personal information.
1. Collection of Your Personal Information
Many aspects of the Excalibur Carports site can be viewed without providing personal information. However, for access to customer support features, quotations, and the supply and delivery of products, you are required to submit personally identifiable information. This includes, but is not limited to, your name, contact phone number, email address, and specific site address for delivery. We collect this information lawfully, fairly, and only where it is strictly necessary to fulfil our core business function of supplying carport kits.
2. Use of Your Personal Information
For each visitor to reach the site, we collect non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times, and referring website addresses. This collected information is used solely internally for the purpose of gauging visitor traffic, trends, and delivering personalized content to you while you are at this site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, data collected from the time of the policy change forward will adhere to our updated practices.
3. Automated Decision-Making and AI
Excalibur Steel Buildings values human review and customer service. We do not use fully automated decision-making systems or artificial intelligence (AI) to make final determinations that significantly affect your rights, interests, or the pricing of your carport kits. All final quotations and service agreements are reviewed by our team.
4. Sharing of Your Personal Information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions, or managing customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Excalibur Steel Buildings takes reasonable steps to ensure that these organisations are bound by strict confidentiality and privacy obligations in relation to the protection of your personal information.
5. Data Security, Retention, and Breaches
Excalibur Steel Buildings implements robust technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We retain your personal information only for as long as is necessary to provide our services or comply with legal and accounting obligations. Once your personal information is no longer required, we take reasonable steps to securely destroy or permanently de-identify it. In the unlikely event of an eligible data breach that poses a risk of serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) within 72 hours, in accordance with legislative requirements.
6. Accessing, Correcting, or Deleting Your Personal Information
You have a right to access, correct, or request the deletion of your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Excalibur Steel Buildings reserves the right to charge a reasonable fee for searching for, and providing access to, your information on a per-request basis.
7. Changes to this Privacy Policy
Excalibur Steel Buildings reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
8. Contacting Us
Excalibur Steel Buildings welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday:
- Call: (07) 5525 1111
- Email: sales@esb.com.au
- Post: Attn: Privacy Policy, Excalibur Steel Buildings, P.O. Box 318, Mudgeeraba QLD 4213, AUSTRALIA